While we are working tirelessly for a solution, currently orders such as watch bands, laptop/tablet sleeves, and mobile phone cases may ship from separate warehouses causing payments to show as separate charges.
Please keep in mind this in no way charges you anything more than what your order's total payment is at the checkout page.
If you have further questions regarding multiple charges, please contact us using the contact form or email us at firstname.lastname@example.org
We believe all our customers should be happy and love the product they've received and it's our goal to make any returns/replacements as simple as possible.
within 30 days of delivery
incorrect item size
damaged or defect
*Each refund, return, or replacement is carefully investigated and confirmed by our team of experts to ensure any incidents are reviewed fully before a refund or replacement is issued. Customers are notified by email (electronic mail) for any inquiries regarding your order. Failure to confirm payment information 5 days from order confirmation may cause order to be cancelled. Any items that has arrived damaged or defective must be confirmed by emailing email@example.com with picture of the damaged product. Refunds may take up to 3-5 business or bank days after confirmation of your return to reflect in your payment account. Replacements only qualify if original purchase is returned. Once past 30 days of posted delivery date, item may not be returned, refunded, nor replaced for any reason.
There can be a number of reasons as to why your order was cancelled. Please see below for further information:
Fraudulent Order - Once your order is placed, our automated system will notify our agents if we believe an order may be unauthorized. We open an investigation and within 24-48 hours of the investigation opening, we'll notify our customers of any further updates. Email communication is the primary source of communication with our customers.
Payment Review - Once your order is placed, our automated system will notify our agents if your payment method hasn't gone through and failed to be updated within 24-48 hours with a valid payment method. Valid payment methods utilizing credit cards must be linked to a United States bank. Any foreign payment methods submitted will place the order on a hold status and our team will directly email you the customer with the request to update your payment method to a valid and accepted method.
Customer Request - If your order is in an unfulfilled status and hasn't shipped yet, you the customer can reach out to firstname.lastname@example.org with your request to cancel your order. Please provide order number and reason for cancellation. If you're unable to provide order number, please provide customer name and shipping address for further confirmation. Orders that have shipped or have been fulfilled are unable to be canceled. Further questions, please contact us 24/7.
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